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IBI21 Tickets’ refunds

The Internazionali BNL d’Italia 2021 marked the return of public to big events in Italy. However, due to the needed safety measures to prevent COVID-19 spread, distancing forced a reduction in the number of tickets, so not all fans could come to the Foro Italico. Ticket holders, including owners of multi-day passes, who were not allowed access to the venue will receive and refund; holders of a 2020 Super Voucher, if not used yet, will also be refund upon request.

Who can request a refund?

Whoever bought tickets before May 5th 2021 that:

  • Did not fall into the allowed capacity of the venue. Those will receive a full refund;
  • Were supposed to allow access between May 9th and 12th, including Ground, Campo Centrale and Grand Stand Arena tickets. Those will receive a full refund;
  • Were part of multi-day passes, which allowed access within the limited capacity once public was allowed back. Those will receive a refund for the days when spectators were not allowed on site (May 8th to 12th). The value of this refund will be calculated based on full-price tickets, reduced of the multi-day pass discount;
  • Were supposed to allow access to the evening session of Thursday, May 12th on Campo Centrale, even under reduced capacity. Those will receive a 50% refund. For multi-day pass holders, the value will be calculated on full-price tickets, reduced of the multi-day pass discount;
  • Were supposed to allow access to the evening session of Friday, May 13th on Campo Centrale, even under reduced capacity. Those will receive a full refund;

Whoever bought tickets after May 5th 2021 for the evening session of Friday, May 13th on Campo Centrale will receive a full refund;

How will the refund work:

  • For credit-card transitions: the full amount will be directly refund on the credit card used to buy the tickets;
  • For bank-transfers: buyers will receive an email before May 31st at the same address used for the transitions. It will include a code to be used on the specific section of the ticketing website (link included in the email). Once there, it will be possible to communicate the bank details for the refund. This operation must be completed by 31st July 2021;
  • For Gift-Card transitions: the person who benefited of such Gift Card will receive a new one worth the same value spent for tickets that went void.
  • For Super Voucher transitions: for each Super Voucher used, organizers will provide a new Super Voucher code via mail before May 31st. The new Super Voucher can be used to buy single-day tickets and multi-day passes for the Next Gen ATP Finals 2021 (scheduled for November in Milan), for the Nitto ATP Finals 2021 (scheduled for November in Turin), or for the Internazionali BNL d’Italia 2022. Alternatively, it will be possible to request a refund of the nominal prize of tickets bought for the 2020 edition (meaning without the 25% extra value of the Super Voucher). Such request must be filled before 31st July 2021 at the dedicated section of the ticketing website (the link will be given in the email). NB this refund can only be done in favour of the ticket holder of the IBI 2020 tickets.

Unused Super Vouchers and Gify Cards

  • Unused Super Vouchers remain valid and can still be used to buy single-day tickets and multi-day passes for the Next Gen ATP Finals 2021 (scheduled for November in Milan), for the Nitto ATP Finals 2021 (scheduled for November in Turin), or for the Internazionali BNL d’Italia 2022. Alternatively, it will be possible to request a refund of the nominal prize of tickets bought for the 2020 edition (meaning without the 25% extra value of the Super Voucher). Such request must be filled before 31st July 2021 at the dedicated section of the ticketing website (the link will be given in an email that organizers will send before May 31st with all needed details). NB this refund can only be done in favour of the ticket holder of the IBI 2020 tickets.
  • Unused Gift Cards remain valid until the end of the next edition of the Internazionali BNL d’Italia.

NB the authorization’s procedures needed for the transfer of money for credit card transitions can require up to 90 days, especially for payments dating back several months.

AT THIS LINK YOU CAN FIND ALL REFUND RULES BY THE TICKETING WEBSITE

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